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MINI of SF Service Advisor Needed in San Francisco, CA at BMW of San Francisco

Date Posted: 7/27/2018

Job Snapshot

Job Description

Come work for the hottest brand in the city, MINI! Due to popular demand, we have had to expand our MINI service department. Are you cool, funky and able to work in a fast paced environment? Family owned and operated BMW/MINI of San Franicisco needs a Highline automotive experienced service advisor. Every service professional at a MINI retail center must excel in listening, communicating and working efficiently to MINI's exacting standards. Service Advisors help MINI owners care for their cars and understand the value of maintaining their vehicles in accordance with MINI factory guidelines. As a driver's personal link to the Aftersales department, the MINI Service Advisor establishes a critical and ongoing relationship with MINI owners.

Primary responsibilities include but are not limited to:

- Inspect vehicles and apply proper resources to accurately identify and verify clients' service needs.
- Record them along with current vehicle and client information on the repair order.
- Support BMW/MINI center goals for service by generating:
- High sales of services, parts, and accessories.
- Repeat new vehicle sales by providing a premium aftersales experience for each client.
- Refer to service history, inspect vehicle, and recommend service to clients.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the BMW product and associated service requirements.
- Write and verify accurate repair orders and include supporting documentation.
- Administer new and used vehicle warranty repairs in accordance with warranty specifications.
- Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.
- Perform a consultative vehicle delivery with client when work is completed.
- Build and maintain knowledge of BMW products and services via on-the-job training and participation in educational and development programs.
- Meet requirements of state and federal law for automobile repair and consumer protection.

Company Benefits:

Great working environment and benefits package that includes competitive Salary, Medical, Dental, Vision, Life, PTO, 401K plan, and Employee-Discounts. We also have great employee lease programs!

Job Requirements

Skills / Experience

- Technically knowledgeable, experienced, or trainable on MINI product line
- Highline Dealership, BMW/MINI and Dealertrack experience
- Must have clean DMV record
- Ability to drive Manual Transmission is required but training may be available for the most qualified applicants
- Strong organizational skills


- Outgoing and patient personality with good client relations ability
- Professional appearance
- Excellent communication capability


High school or equivalent
Technical certification a plus

*BMW/MINI of San Francisco is a drug and alcohol free work environment conducts a pre-employment hair collection drug screen.


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