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MINI Service Lease Portfolio Coordinator in San Francisco, CA at Mini of San Francisco

Date Posted: 11/20/2018

Job Snapshot

Job Description



A Lease Portfolio Coordinator is responsible for creating sales opportunities for the dealership. Opportunities are created via interactions with clients through phone, email or in person contacts.

  • Assist with the flow of arriving service traffic during the morning rush.
  • Promote MINI standards for the superior customer, employee, and retail facility management.
  • Report to the BDC Supervisor, MINI GSM, & MINI Service Manager.
  • Foster a customer-centered philosophy and team approach among all employees.
  • Achieve a high level of repeat customers by ensuring the service provided exceeds customer expectations in all respects.

 

  • Maintain relationships with customers throughout the ownership period by using CRM and service communication systems.
  • Work to achieve a high degree of customer satisfaction so that the customer satisfaction index is above the national average.
  • Conduct duties for the Business Development Center according to the safety and appearance standards established by the retail facility, BMW of North America, and appropriate government entities.
    • Assist store operations by following the required Quality Management System’s (Q.M.S.) guidelines, procedures, and processes.

Job Requirements

  • Basic knowledge in all factors of center systems, procedures, and controls.
  • Customer contact experience required.
  • Working knowledge or trainable in automotive retail center computer systems,   (R/R computer system preferred, as well as proficiency in the use of Excel and Word programs)
  • Ability to interpret material provided by management and other sources. Excellent verbal/written communication and organization skills.
  • Knowledgeable, experienced, or trainable on MINI product line.
  • Outgoing and patient personality with good customer relations ability.
  • Professional personal appearance
  • Provide documentation confirming requested information on employment application.  

Great company benefits and free employee parking! 

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